topic Access to Moile Account in Account & Billing

Access to Moile Account

N+D+Shah — Sun, 05 Jan 2025 12:05:24 GMT

I have not been able to access my mobile account and billing on My Sky app. I get a blank screen. When I got in touch with the technical department I was told that they are working on it and it should be fixed within 24 to 48 days. It's now 5 days and nothing is happening. Is anyone else experiencing this issue?

Re: Access to Moile Account

caesarome — Sun, 05 Jan 2025 12:22:25 GMT

@N+D+Shah

Can you access your mobile account via this link:

https://www.sky.com/mobile-bill

Re: Access to Moile Account

N+D+Shah — Sun, 05 Jan 2025 12:30:39 GMT

No. I still get blank screen.

Re: Access to Moile Account

caesarome — Sun, 05 Jan 2025 13:01:36 GMT

@N+D+Shah

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Access to Moile Account

Mr+Flibbles+86 — Sun, 05 Jan 2025 13:27:54 GMT

Thanks for escalating this. We’ve sent an invite to @N+D+Shah to chat.

Re: Access to Moile Account

N+D+Shah — Tue, 07 Jan 2025 06:19:28 GMT

I received a text from Sky yesterday stating that it will be another 5 days for it to be up and running again.

Re: Access to Moile Account

Tom-W19 — Tue, 07 Jan 2025 14:17:22 GMT

Hi @N+D+Shah

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.