topic Re: Updated bill, double charges? in Account & Billing

Updated bill, double charges?

JPS12345 — Sun, 05 Jan 2025 10:59:55 GMT

I've recently re contracted with Sky and my latest/'first' charge appears to include some duplication of charges.

i know there are pro-rata charges in there and that makes perfect sense however in addition to the pro-rata charges there looks to be another full month added too.

for example- in November I paid the full amount, upgraded/renewed on the 28/11. My December payment just made has 6 days of, 30 days of and then another line with no duration all for the same item line.

So, the first part took me to the new contract date, the second was the coming month but the 3rd....no clue at all.

As an autistic adult I struggle with phone calls and chat functionality is limited due to it being automated. Is there any way to contact a human at Sky to converse either via email or chat to clarify if this is a mistake on their part or my understanding?

Re: Updated bill, double charges?

Daniel0210 — Sun, 05 Jan 2025 11:02:55 GMT

@JPS12345 wrote:

As an autistic adult I struggle with phone calls and chat functionality is limited due to it being automated. Is there any way to contact a human at Sky to converse either via email or chat

@JPS12345

For the future contact issue it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the below link

https://www.skyaccessibility.sky/

Re: Updated bill, double charges?

JPS12345 — Sun, 05 Jan 2025 11:04:37 GMT

Thanks for that, I wasn't aware that was a thing.

Re: Updated bill, double charges?

Mark39 — Sun, 05 Jan 2025 11:15:48 GMT

@JPS12345 it's difficult to comment without seeing your bill. If you wish you can post an image, with all sections expanded, which might enable someone here to shed some light on it. Just be sure not to include any personal. Information such as your Sky account number in the image.

Re: Updated bill, double charges?

PandJ2020 — Sun, 05 Jan 2025 11:17:30 GMT

@JPS12345 wrote:
there looks to be another full month added too.

Billing is monthly in-advance - does that explain it?

Re: Updated bill, double charges?

JPS12345 — Sun, 05 Jan 2025 11:25:42 GMT

Billing in advance would make sense and you've just made me think about it slightly differently and looking at the DD dates and payment values it could be that it is accommodating a delayed DD due to the renewal.
I will watch for my next bill and see what happens when it lands. The estimation for next month is the expected amount so if this is taken plus more then I know it's an error and will go back to Sky and investigate further.

thank you for triggering the triple check of DD dates, you have certainly made me calculate it could be correct.