topic Sky Mobile - Late Payment in Account & Billing

Sky Mobile - Late Payment

DopeyFlava — Sat, 04 Jan 2025 22:01:10 GMT

My Sky Mobile Direct Debit declined on the 2nd of January (admin error on my part) I noticed and made the manual payment on the 4th.

I really need to know if the first payment will be reported as late to credit reference agencies.

I've contacted live support today and been told different answers each time.

Re: Sky Mobile - Late Payment

caesarome — Sat, 04 Jan 2025 22:09:55 GMT

@DopeyFlava wrote:

My Sky Mobile Direct Debit declined on the 2nd of January (admin error on my part) I noticed and made the manual payment on the 4th.

@DopeyFlava

You do know that manually paying it on the 4th was something you didn't need to do ?

With a direct debit when it fails for whatever reason Sky will try again 10 days later to take the payment which they will still do even though you have made the payment yourself. This payment you made should appear as a credit which can either be used against the next bill or can be refunded to you.

Re: Sky Mobile - Late Payment

DopeyFlava — Sat, 04 Jan 2025 22:12:25 GMT

Hi 👋

@caesarome

Yeah I was aware but received contradicting live support so went with the safer option as I'm happy for that to just be next months credit worst comes to worse.

assuming now I still make the 2nd attempt successfully - is this reported as a late payment to CRA's?

Re: Sky Mobile - Late Payment

caesarome — Sat, 04 Jan 2025 22:19:05 GMT

As per the advice given in your other thread that you have posted in from @Mark39 it could well be as it is a failed attempt at taking the payment.

Re: Sky Mobile - Late Payment

DopeyFlava — Sat, 04 Jan 2025 22:22:08 GMT

Thank you @caesarome

should live sky support be able to give me a definitive answer?

Re: Sky Mobile - Late Payment

caesarome — Sat, 04 Jan 2025 22:42:42 GMT

I have no idea so you could try tomorrow to see what they say.