topic Re: Payment in Account & Billing

Payment

Debhavell — Sat, 04 Jan 2025 16:25:35 GMT

Sky in my son name but I want to cancel as I pay out my account

he is in Australia at moment so can he send email to cancel sky.

Re: Payment

SKY1992bf — Sat, 04 Jan 2025 16:31:35 GMT

@Debhavell Sky don't use email as a communication route, he could write to the address given in the terms and conditions but sky would still need to speak to him to verify the cancellation

Re: Payment

Mark39 — Sat, 04 Jan 2025 16:34:33 GMT

@Debhavell cancellation contact options via the still need help button here: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

However, as @SKY1992bf posted Sky may need to speak to the accountholder to confirm the instructions.

Re: Payment

caesarome — Sat, 04 Jan 2025 16:39:36 GMT

@Debhavell wrote:

Sky in my son name but I want to cancel as I pay out my account

While it will still be in his name as the account holder you can change the payment details via the online account via the MySky app or online here if you have access to the account:

https://www.sky.com/bill/tv-broadband-talk/change-payment-method