topic Re: Refunds - Sky Direct Debit promise in Account & Billing

Refunds - Sky Direct Debit promise

1Disgruntled — Sat, 04 Jan 2025 08:59:55 GMT

Read the Sky Direct Debit Mandate

If an error is made in the payment of your Direct Debit, by SSSL or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your Bank or Building Society If you receive a refund you are not entitled to, you must pay it back when SSSL asks you to.

so why are Sky delaying payments by paying refunds by cheque that take over 30 days

Re: Refunds - Sky Direct Debit promise

PandJ2020 — Sat, 04 Jan 2025 09:13:28 GMT

Because it's not an error?

The DD has been cancelled?

Re: Refunds - Sky Direct Debit promise

caesarome — Sat, 04 Jan 2025 09:31:43 GMT

@1Disgruntled wrote:

so why are Sky delaying payments by paying refunds by cheque that take over 30 days

Because the direct debit has been cancelled ?

Re: Refunds - Sky Direct Debit promise

1Disgruntled — Sat, 04 Jan 2025 09:31:57 GMT

A Sky error after cancellation

Sky say they had a system ierror which held my account in pending not cancelled.

I received all the cancellation emails and sms

i was asked to keep my direct debit open for the final payment to be taken

1 year on I found Sky were still taking monies

I recommend you always cancel a direct debit and let sky ask for payment

Re: Refunds - Sky Direct Debit promise

PandJ2020 — Sat, 04 Jan 2025 10:30:09 GMT

@1Disgruntled wrote:
I recommend you always cancel a direct debit and let sky ask for payment

I would not recommend that in general.

It puts you in breach of contract.

Re: Refunds - Sky Direct Debit promise

1Disgruntled — Sat, 04 Jan 2025 12:16:58 GMT

Cancelling Direct Debits - what merchants need to know

1. Customers can cancel a Direct Debit at any time. Your customer can cancel a direct Debit at any time, either by informing you directly or through their bank. If a customer asks you to cancel a mandate, make sure they also notify their bank.

Seems it's fine?

Re: Refunds - Sky Direct Debit promise

nolte — Sat, 04 Jan 2025 13:07:09 GMT

@1Disgruntled wrote:
Cancelling Direct Debits - what merchants need to know
1. Customers can cancel a Direct Debit at any time. Your customer can cancel a direct Debit at any time, either by informing you directly or through their bank. If a customer asks you to cancel a mandate, make sure they also notify their bank.

Seems it's fine?

While a dd can be cancelled, this may result in failure to meet contractual obligations on the contract between you and sky.

If any amount on a contract between you and sky is owing, sky can then refer this to debt collection and with debt collection, amounts balloon with interest, sheriff fees etc.

If you are receiving services from any provider and paying on a dd mandate, and wish to cancel, you need to follow proper procedures with the providers.

Otherwise dealing with debt collectors is just a real big pain.

Re: Refunds - Sky Direct Debit promise

PandJ2020 — Sat, 04 Jan 2025 13:16:25 GMT

@1Disgruntled wrote:
Seems it's fine?

Yup, absolutely. You just need to set up an alternative continuous payment method...

Job done 👍