topic Re: MOBILE CONTRACT in Account & Billing

MOBILE CONTRACT

Fergie661 — Fri, 03 Jan 2025 16:02:45 GMT

My Phone Contract ended on the 24th of December, I made a payment on the 28th, my Bill says I owe 0 months left to pay but it still says I have a payment to pay (£8.50)! IM CONFUSED 🫤

Re: MOBILE CONTRACT

caesarome — Fri, 03 Jan 2025 16:04:50 GMT

If your phone has been paid off then you should be paying only for the sim so could that payment be for this ?

Re: MOBILE CONTRACT

Fergie661 — Fri, 03 Jan 2025 16:30:49 GMT

No my Sim is a different amount! before I paid the payment last month it said 1 month left to pay (£8.50), then after I paid the Bill it said 0 months left to pay (8.50), just confused as to why the amount is still outstanding! THANKS

Re: MOBILE CONTRACT

caesarome — Fri, 03 Jan 2025 16:39:53 GMT

Did you make a manual £8.50 payment when usually Sky will take payments from you via whatever payment you have setup on your account ?

Re: MOBILE CONTRACT

Fergie661 — Fri, 03 Jan 2025 16:53:01 GMT

Yes (unfortunately), my dd didn't get paid, so I paid the bill manually, to make sure it was paid, instead of waiting for them to take the

payment again! I have other phones on the same Bill which were shown to be paid last month (they are still in contract), but this particular one I thought should have been paid isn't! THANKS

Re: MOBILE CONTRACT

caesarome — Fri, 03 Jan 2025 17:05:50 GMT

If the direct debit has failed for whatever reason then Sky will try again in 10 days to take it which will still happen so the £8.50 you paid should appear as a credit on your account.

Re: MOBILE CONTRACT

Fergie661 — Fri, 03 Jan 2025 17:39:48 GMT

Yes, hopefully will be sorted then!

THANKS