topic Re: Cost in Account & Billing

Cost

Scott1304 — Fri, 03 Jan 2025 15:49:42 GMT

I want to talk about what I'm getting for the cost I'm paying? I have tried to call and the dept who could help but their system was down so she gave me a phone number to call..........it wasn't the right number but was definitely a number!!
I tried to call again but the message said there was a 40 min wait at 3:30 on a Friday!
is everyone complaining or leaving or updating???

Re: Cost

Mark39 — Fri, 03 Jan 2025 16:03:52 GMT

Who knows!

A 40 minute wait time isn't unusual, judging by posts here. When lines open at 7.00am or after 9.00pm is thought to be the best time to call.

Re: Cost

UnhappyPhil — Fri, 03 Jan 2025 16:54:31 GMT

Could be worse. Just had 90 minutes on whatsapp to discuss why I pay £75 per month more than I would if I were a new customer. Chatted with one guy who referred me after 10 minutes, then an hour of supplying information to the next person at which point they then said they were the wrong department and couldn't transfer me. Feels deliberate to stop you leaving.

Re: Cost

Daniel0210 — Fri, 03 Jan 2025 17:49:38 GMT

@UnhappyPhil

Sky, like its competitors, offer better discounts to new customers to entice them in. Unless there pricing strategy changes significantly that won't change.