topic Case ref: 3820712xxx in Account & Billing

Case ref: 3820712xxx

Red_Imp999 — Thu, 02 Jan 2025 18:46:52 GMT

I have tried to get bot help me with a problem but can't get past it. Is there another way to speak to someone online?

Re: Case ref: 3820712xxx

Annie+UK — Thu, 02 Jan 2025 19:00:04 GMT

You have posted in the Sky Plus forum, if your issue is with a Sky Plus system and you do not have Sky Protect Insurance then Sky no longer provide support for issues with Sky Plus s it is now obsolete

Re: Case ref: 3820712xxx

Mark39 — Thu, 02 Jan 2025 19:49:34 GMT

@Red_Imp999 wrote:
I have tried to get bot help me with a problem but can't get past it. Is there another way to speak to someone online?

Wwe can't see the case you referred to. If you can provide details of the issue we may be able to guide you.

Re: Case ref: 3820712xxx

Dawnie7190 — Fri, 03 Jan 2025 12:39:21 GMT

I requested a refund ..I had cancelled direct debit will this effect me receiving my refund

Re: Case ref: 3820712xxx

GD1 — Fri, 03 Jan 2025 12:46:11 GMT

@Dawnie7190 Does a credit show on the account? When was the refund requested and what did the adviser tell you?

Re: Case ref: 3820712xxx

caesarome — Fri, 03 Jan 2025 13:04:22 GMT

@Dawnie7190 wrote:

I had cancelled direct debit will this effect me receiving my refund

It will do @Dawnie7190 as Sky will have to send you a cheque which is a much slower process, had you left the direct debit in place it could have been refunded within a week.

Re: Case ref: 3820712xxx

Red_Imp999 — Fri, 03 Jan 2025 15:17:54 GMT

I put xxx because it says do not post personal information/accountinformation.

Basically, I was unhappy with sky's customer care but they said they would credit me with £24 if I agreed to end the complaint- they have not credited my account.