topic Re: Credit refund in Account & Billing

Credit refund

Lgiff — Wed, 01 Jan 2025 08:51:34 GMT

Hi, I'm still awaiting a credit refund that has been sat on my account. How long does this normally take ?

Re: Credit refund

caesarome — Wed, 01 Jan 2025 09:39:47 GMT

Make we ask what this credit refund is from, an overpayment or have you left Sky ?

If it is to do with either of these then while it can take weeks if you post back tomorrow we can help to speed this up by alerting Sky's messaging team who should be able to issue the refund and therefore all being well it should be with you with 3-5 working days.

Re: Credit refund

GD1 — Wed, 01 Jan 2025 09:39:58 GMT

@Lgiff Is this a closed account? It's normally 6 weeks for refund, however we can escalate this to theSky community messaging Team

Re: Credit refund

Daniel0210 — Wed, 01 Jan 2025 10:35:45 GMT

@Lgiff

However the escalation process isn't available again until tomorrow morning.

Re: Credit refund

Lgiff — Fri, 03 Jan 2025 03:13:05 GMT

Hi this refund is from where I've closed down my account with sky and they have took too much for my final bill. I would like the remaining credit left on my account refunded back to my card.

Re: Credit refund

Daniel0210 — Fri, 03 Jan 2025 05:06:27 GMT

@Lgiff
I’ve escalated your post to Sky and their Messaging Team should contact you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Addie15 — Fri, 03 Jan 2025 11:04:01 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lgiff.