topic Re: Fraud in Account & Billing

Fraud

Mary129 — Fri, 03 Jan 2025 09:25:13 GMT

I have recently been billed for services I didn't request which has been resolved in that it was stopped yesterday however on viewing billing I have been billed for time frame this was added by fraud. I also think someone has control of account as it

was changed from English & my app avatar has changed. Customer service was informed however not resolved. Is there anything I can do manually ?

Re: Fraud

PandJ2020 — Fri, 03 Jan 2025 09:31:06 GMT

Some Sky advice here: https://www.sky.com/help/articles/account-takeover

Re: Fraud

caesarome — Fri, 03 Jan 2025 09:38:53 GMT

@Mary129

You will need to call Sky again about this especially if you believe somebody has got access to your account.