https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869557#M241282 My broadband was due in December but I've not got paid yet could I pay on the 18 January when I get paid thanks Julie Fri, 03 Jan 2025 08:16:21 GMT Jal 2025-01-03T08:16:21Z https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869557#M241282 My broadband was due in December but I've not got paid yet could I pay on the 18 January when I get paid thanks Julie Fri, 03 Jan 2025 08:16:21 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869557#M241282 Jal 2025-01-03T08:16:21Z https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869558#M241283 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3830411">@Jal</a>&nbsp;</P> <P>That won't work I'm afraid.&nbsp;The billing process described here applies to everyone… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Fri, 03 Jan 2025 08:22:01 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869558#M241283 Daniel0210 2025-01-03T08:22:01Z https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869561#M241284 <P>My pension keeps changing my dates so it's not my fault really&nbsp;</P> Fri, 03 Jan 2025 08:30:37 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869561#M241284 Jal 2025-01-03T08:30:37Z https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869567#M241287 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3830411">@Jal</a>&nbsp;</P> <P>Unfortunately Sky won't know why you haven't paid your bills and as stated above the restriction process is automated.&nbsp;</P> Fri, 03 Jan 2025 08:34:52 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband-help/m-p/4869567#M241287 Daniel0210 2025-01-03T08:34:52Z