Refund not received after cancellation

Whelatf — Thu, 02 Jan 2025 15:35:55 GMT

How can I get a refund after cancelling broadband. I've been in credit since October and have had 2 further billing dates without refund. Thanks in advance

Re: Refund not received after cancellation

caesarome — Thu, 02 Jan 2025 16:04:49 GMT

@Whelatf

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund not received after cancellation

Tom-W19 — Thu, 02 Jan 2025 16:11:29 GMT

Thanks for escalating. We've sent an invite to @Whelatf.

topic Re: Refund not received after cancellation in Account & Billing

Refund not received after cancellation

Re: Refund not received after cancellation

Re: Refund not received after cancellation