Renew contract

Stephen789 — Thu, 02 Jan 2025 16:03:45 GMT

I phoned about the poor communication and lack of dialogue in explaining how much my contract would increase when renewing. To my horror I discovered from a manager that I am tied in for 2 years. When checking my emails the only time that I was aware of the price increase was from the confirmation contract email. The customer service assistant was quite helpful, but the manager I spoke to did not believe my version of events despite me checking my emails from sky while I was talking to him. I am not sure where I go from here as I feel sky have been quite deceitful toward my contract renewal.

Re: Renew contract

caesarome — Thu, 02 Jan 2025 16:11:13 GMT

@Stephen789 .

All new contracts do come with a 24 month contract now as it as been the case for a while now, perhaps about a year so if you were not informed of this so if you renewed on the phone then feel free to register a complaint giving the date and time you called to renew so someone can listen to what was said to you:

https://www.sky.com/help/articles/how-to-make-a-complaint

topic Re: Renew contract in Account & Billing

Renew contract

Re: Renew contract