https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4868757#M241161 <P>Hi. I am due a refund for a cancelled sky tv contract. It's from July last year. Have phoned twice and despite being told it was resolved twice, still no refund. Can you help?</P> Thu, 02 Jan 2025 11:42:26 GMT Fin5 2025-01-02T11:42:26Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4868757#M241161 <P>Hi. I am due a refund for a cancelled sky tv contract. It's from July last year. Have phoned twice and despite being told it was resolved twice, still no refund. Can you help?</P> Thu, 02 Jan 2025 11:42:26 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4868757#M241161 Fin5 2025-01-02T11:42:26Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4868761#M241162 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4293954">@Fin5</a>&nbsp;<BR />Did you receive confirmation of the cancellation by email from Sky? </P> <P>&nbsp;</P> <P>If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer but still should have been processed long ago.<BR /><BR /><STRONG>If the payment method is still active </STRONG>we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish. <BR /><BR /><STRONG>If the payment method has been cancelled </STRONG>you have two options… <BR />1) you can call Sky to get a cheque raised or <BR />2) we can escalate to the Messaging Team who can re-set your payment method. <BR /><BR />Let us know on this thread what you want to do but <STRONG>please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.</STRONG></P> Thu, 02 Jan 2025 11:44:32 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4868761#M241162 Daniel0210 2025-01-02T11:44:32Z