topic Re: Credit broadband in Account & Billing

Credit broadband

Ruk1 — Thu, 02 Jan 2025 11:20:02 GMT

I've switched from my broadband. From Sky to Bt.

I can see I've been given credit towards future bills. However, there won't be any more. Can someone advise when I will recieve this refund?

Thank you

Re: Credit broadband

Daniel0210 — Thu, 02 Jan 2025 11:40:50 GMT

@Ruk1
Refunds can take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit broadband

Ruk1 — Thu, 02 Jan 2025 11:50:30 GMT

Hi Daniel,

The payment method is still active and it is currently showing as credit in my account

If we can try and get a refund raised via the messaging team. That would be great

Thank you

Re: Credit broadband

Daniel0210 — Thu, 02 Jan 2025 11:52:31 GMT

@Ruk1
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit broadband

Tom-W19 — Thu, 02 Jan 2025 11:55:29 GMT

Thanks for escalating. We've sent an invite to @Ruk1.