topic Re: returning equipment in Account & Billing

returning equipment

Jamie215 — Mon, 30 Dec 2024 19:50:41 GMT

I have equipment to return to Sky, after waiting six weeks for them to send me packaging I will use my own, I have several items still in their orginal boxes should I keep them like this and put them in my box

Re: returning equipment

Daniel0210 — Mon, 30 Dec 2024 19:53:18 GMT

@Jamie215
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: returning equipment

Jamie215 — Wed, 01 Jan 2025 19:25:29 GMT

I am returning equipment to Sky in my own packaging , I don't have a printer to produce my return label , I have been told the post office can print one but have run into a brick wall

Re: returning equipment

caesarome — Wed, 01 Jan 2025 19:40:56 GMT

@Jamie215

This link should help you:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: returning equipment

Jamie215 — Wed, 01 Jan 2025 19:47:32 GMT

I don't have a printer to print the return label and having no luck in getting a label printed by the post office , I was advised by sky this could be done

Re: returning equipment

caesarome — Wed, 01 Jan 2025 19:56:24 GMT

@Jamie215

You can so have a look at the link we have posted a few times for you.