topic Re: Compensation for joining Sky in Account & Billing

Compensation for joining Sky

KayJay1 — Wed, 01 Jan 2025 12:00:53 GMT

I was told at the time of joining Sky that if I joined Sky then I will be paid for any contract cancellation fees from my last supplier.

What's the process for providing this information and receving the compensation for this cancellation.

Re: Compensation for joining Sky

caesarome — Wed, 01 Jan 2025 12:09:58 GMT

@KayJay1

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from your previous supplier where you have been charged an early termination fee and a copy of a statment showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)

Re: Compensation for joining Sky

Daniel0210 — Wed, 01 Jan 2025 12:17:32 GMT

@KayJay1 wrote:

I will be paid for any contract cancellation fees from my last supplier.

@KayJay1

It's not 'any' cancellation fees. It's a maximum of £100 for TV and a maximum of £100 for broadband.

Re: Compensation for joining Sky

Jamie2 — Mon, 27 Jan 2025 10:09:01 GMT

I hope you receive compensation. When I left BT, after speaking to Sky, BT did not give me a final bill that specified the payment was for early settlement, and so I got them to give me an email confirming this.

I returned Band Statement, showing payment, final bill and email to SkySwitching. They have simply sent me the same email requesting Statement and Final Bill 6 times and have not commented on my explanation and the email from BT. Wrote a letter to complaints, as you cannot speak to switching, on the 19th January. No response.

I cannot speak to anyone about it and no-one responds via email or to my letter. GOOD LUCK.

Re: Compensation for joining Sky

caesarome — Mon, 27 Jan 2025 10:11:49 GMT

The emai you get back are not very clear but they will have sent these to you as what they need to see if a copy of your final bill from Bt with the early termination fee clearly shown and a copy of your statement showing that you have paid it. This is all they will accept.

Re: Compensation for joining Sky

Mark39 — Mon, 27 Jan 2025 10:33:26 GMT

@KayJay1 Sky will only accept a final bill clearly showing the early termination charges. They won't accept details in an email, I'm afraid.