topic Re: Post code error in Account & Billing

Post code error

Angie1011 — Sun, 29 Dec 2024 11:04:43 GMT

Trying to set up a sky id account and I keep getting an error message when putting in my post code.

Re: Post code error

caesarome — Sun, 29 Dec 2024 11:53:02 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Post code error

Mr+Flibbles+86 — Sun, 29 Dec 2024 13:46:20 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Post code error

Angie1011 — Wed, 01 Jan 2025 07:24:08 GMT

This still isn't resolved and I'm still getting the post code error and can't even log in now.

Re: Post code error

caesarome — Wed, 01 Jan 2025 09:41:07 GMT

@Angie1011

What was the result of the chat you had with the messaging team as there is nothing us customers can do for you.

Re: Post code error

Angie1011 — Wed, 01 Jan 2025 10:06:34 GMT

I was able to log in after the chat, however was only able to see internet not mobile accounts but now I can't log in and it's gone back to the post code error message.

Re: Post code error

caesarome — Wed, 01 Jan 2025 10:10:38 GMT

If you post back on here tomorrow @Angie1011 we can escalate your post again if you want to try this again.