Payment taken twice

DanielleDee — Tue, 31 Dec 2024 16:10:11 GMT

Just wondering if I would be able to get a refund, I made a manual payment on the 27th and the direct debit has come out of my bank too, would I be able to get a refund?

Re: Payment taken twice

GD1 — Tue, 31 Dec 2024 16:54:50 GMT

@DanielleDee You don't need to be making manual payments if you have a Direct Debit setup as it won't stop it being taken as you've now found.

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Payment taken twice

Tom-W19 — Tue, 31 Dec 2024 16:24:27 GMT

Thanks for escalating. We've sent an invite to @DanielleDee.

topic Re: Payment taken twice in Account & Billing

Payment taken twice

Re: Payment taken twice

Re: Payment taken twice