topic Re: Contract renewal - Online chat in Account & Billing

Contract renewal - Online chat

Mack110808 — Tue, 31 Dec 2024 12:00:01 GMT

I am looking to discuss renewal options via an online chat if possible. My work enviroment makes it extremely difficult to phone and wait for a customer advisor. Does such an online chat facility exist? Thanks 🙏

Re: Contract renewal - Online chat

caesarome — Tue, 31 Dec 2024 12:13:12 GMT

@Mack110808

You might be able to do it via here, ignore the fact it is for cancellations:

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Re: Contract renewal - Online chat

Mack110808 — Tue, 31 Dec 2024 12:29:55 GMT

Thank you, I'll give the link a try. 👍

Re: Contract renewal - Online chat

Mack110808 — Tue, 31 Dec 2024 12:34:38 GMT

Ah, unfortunately this didn't work. Thanks anyway.

Re: Contract renewal - Online chat

PandJ2020 — Tue, 31 Dec 2024 12:54:48 GMT

@Mack110808 wrote:
Ah, unfortunately this didn't work. Thanks anyway.

The chat comes and goes... Keep an eye on it.