topic Re: Final Bill Credit Refund in Account & Billing

Final Bill Credit Refund

Cassietpk — Tue, 31 Dec 2024 10:11:08 GMT

I cancelled back in October and there's a credit sat on my account. I haven't touched the direct debit either. I don't understand why I have to chase this to be refunded but here we are. Please can someone help?

Re: Final Bill Credit Refund

lettice — Tue, 31 Dec 2024 10:15:41 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Final Bill Credit Refund

Cassietpk — Tue, 31 Dec 2024 10:17:46 GMT

Thank you ☺️

Re: Final Bill Credit Refund

Addie15 — Tue, 31 Dec 2024 10:24:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Cassietpk.