topic Re: About my services in Account & Billing

About my services

Shaunie101 — Mon, 30 Dec 2024 14:41:20 GMT

Hi my services has been restricted I've paid most of it I'm paying the rest on the 7th next week can you switch my services back on until then please

Re: About my services

PandJ2020 — Mon, 30 Dec 2024 14:42:48 GMT

Once restricted services are only restored upon full payment.

If your payment is particularly late you may have to also pay next month's bill to..

Re: About my services

GD1 — Mon, 30 Dec 2024 14:44:40 GMT

@Shaunie101 Sky won't unrestrict your service on the promise of a payment, as noted already you'll need to pay the outstanding balance in full and setup a new direct debit.

Re: About my services

Shaunie101 — Mon, 30 Dec 2024 14:45:08 GMT

I've done it before have my tv restored

Re: About my services

daveNOS — Mon, 30 Dec 2024 14:47:54 GMT

@Shaunie101 Sky may have reinstated your service after a part payment once but its unilkely they will do that again, your only option is to try and find a way of calling to ask if they are willing to do so again just don't be surprised if they say no.

Re: About my services

SKY1992bf — Mon, 30 Dec 2024 14:49:20 GMT

@Shaunie101 Just because you have had it restored before doesn't mean it work again

the information provided is correct and standard policy that applies to all customers regardless of circumstances

fyi your only speaking to fellow customers not sky support

now your services are restricted sky support won't speak to you until you have followed the advice given

Re: About my services

Shaunie101 — Mon, 30 Dec 2024 15:08:41 GMT

I've just spoken to them on the phone and they've restored my service so you were saying