topic Re: Overdue bill in Account & Billing

Overdue bill

Gerard1980 — Mon, 30 Dec 2024 11:25:36 GMT

To whom it may concern,

My mother Ann Ayres, who is currently in hospital, has given me, her son, permission to try sort this mess.

She has been hit with a bill of 177euro and she doesnt even have a sky account anymore. It was cancelled last year. How can she have a bill of the ammount and not even have an account. She doesnt think she should pay it, but i need you to explain it to me.

Gerard Ayres

Re: Overdue bill

Mark39 — Mon, 30 Dec 2024 11:29:42 GMT

As customers here, we can't see your mother's account or bills. It might relate to a final unpaid bill or possibly a charge for failing to return Sky's equipment. Assuming you have suitable authorisation and can pass Sky's security procedures,you would need to discuss it directly with them.

Re: Overdue bill

PandJ2020 — Mon, 30 Dec 2024 11:30:08 GMT

@Gerard1980 wrote:
To whom it may concern,

You are not addressing Sky here - just other customers.

See this link in terms of account permission: https://www.sky.com/help/articles/third-party-assistance

Re: Overdue bill

SKY1992bf — Mon, 30 Dec 2024 11:31:51 GMT

@Gerard1980 How did she cancel the services she had?

did she receive written confirmation from sky accepting the cancellation normally via email

without the confirmation the likelihood is the account wasn't cancelled correctly