topic Re: Refund in Account & Billing

Refund

Niki666 — Sun, 08 Dec 2024 15:55:29 GMT

My sky account is in credit and I would like a refund

Re: Refund

Daniel0210 — Sun, 08 Dec 2024 16:03:22 GMT

@Niki666

Do you mind telling us what the refund/credit is for and are you still a Sky customer?

Re: Refund

Niki666 — Sun, 29 Dec 2024 14:15:48 GMT

I cancelled my tv subscription but I'm still having broadband and my account is in credit, could I get this back?

Re: Refund

caesarome — Sun, 29 Dec 2024 16:00:42 GMT

@Niki666

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

Mr+Flibbles+86 — Sun, 29 Dec 2024 16:23:31 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Refund

Niki666 — Sun, 05 Jan 2025 14:19:47 GMT

Sorry I had a few issues with my phone, could you please send another invitation to chat 🙏

Re: Refund

Daniel0210 — Sun, 05 Jan 2025 14:20:54 GMT

@Niki666
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Mr+Flibbles+86 — Sun, 05 Jan 2025 14:31:18 GMT

Thanks for escalating this. We’ve sent an invite to chat.