topic Re: An error occurred, please check the details or try again later - Postcode in Account & Billing

An error occurred, please check the details or try again later - Postcode

Matt970 — Sun, 29 Dec 2024 13:16:09 GMT

I've been trying this for days since I took over the account.
Website won't let me link my address with my Account and I'm using the correct Postcode. I can't get past this page.

I'm seeing this is a common issue. Please help now I need access to my account.

Re: An error occurred, please check the details or try again later - Postcode

caesarome — Sun, 29 Dec 2024 13:30:22 GMT

@Matt970 wrote:

since I took over the account.

What do you mean by this as you can't take over an account ?

Re: An error occurred, please check the details or try again later - Postcode

PandJ2020 — Sun, 29 Dec 2024 13:31:00 GMT

@Matt970 wrote:
I've been trying this for days since I took over the account.

What do you mean by 'took over'?

Please help now I need access to my account.

We're other customers here and not Sky customer services - we're limited in what we can do...

Re: An error occurred, please check the details or try again later - Postcode

Matt970 — Sun, 29 Dec 2024 13:36:18 GMT

But I have??
I had the account changed over to me after the Death of the Previous account holder (my Grandfather)

This isn't the issue I'm seeking a solution for. I'm seeking a solution to the problem that mysky won't accept the postcode and tells me "An error occurred, please check the details or try again later"

Re: An error occurred, please check the details or try again later - Postcode

Matt970 — Sun, 29 Dec 2024 13:40:28 GMT

@PandJ2020 wrote:
@Matt970 wrote:
I've been trying this for days since I took over the account.
What do you mean by 'took over'?

Please help now I need access to my account.
We're other customers here and not Sky customer services - we're limited in what we can do...

I see this is going to be a waste of time and will resort to sitting on the phone not being helped once again.

Have a nice day.

Re: An error occurred, please check the details or try again later - Postcode

caesarome — Sun, 29 Dec 2024 13:42:16 GMT

Do you have access the the account that your Grandfather would have used if he did set one up ?

Re: An error occurred, please check the details or try again later - Postcode

Antonia2025 — Fri, 14 Mar 2025 02:04:42 GMT

Hi, I have been having the same issue for weeks now. I can't seem to find a solution, did you end up finding one in the end?