topic Re: Credit on old Broadband in Account & Billing

Credit on old Broadband

SP00K5 — Sat, 28 Sep 2024 15:53:17 GMT

I have an old broadband account still ative on my account , this is £1.50 in credit and is stopping me from ordering any upgrades , it asks me to pay off an old bill (thats in credit) before adding anything to my account

Please could i have this old broadband account removed.

Regards

Mark

Re: Credit on old Broadband

caesarome — Sat, 28 Sep 2024 15:58:50 GMT

@SP00K5 wrote:

Hi

I have an old broadband account still ative on my account

If this is on an old account that has been closed then you will need to setup a new one is you are planning to return to Sky.

As for the credit we can get you some help via here if you would like to get this refunded so let us know if you are happy to be contacted via here by Sky's messaging team.

Re: Credit on old Broadband

SP00K5 — Sat, 28 Sep 2024 17:59:27 GMT

Hi no this is not an old account it's my current active sky stream account, if I want to upgrade it takes me to pay my credited old broadband order that is no longer active.

Mark

Re: Credit on old Broadband

SP00K5 — Sat, 28 Dec 2024 17:20:42 GMT

Please can someone help with this situation , i cant order any new products via the internet as its trelling me like above a bill on £1,50 in credit , i am currently out of contract if this isnt recified ill just cancel all my services , i really only have sky for the F1 but i can use the F1 app subscription next year and be done with Sky

Re: Credit on old Broadband

caesarome — Sat, 28 Dec 2024 17:24:10 GMT

@SP00K5

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit on old Broadband

Mr+Flibbles+86 — Sun, 29 Dec 2024 10:04:13 GMT

Thanks for escalating this. We’ve sent an invite to chat.