topic Re: Waiting for refund in Account & Billing

Waiting for refund

Hafsa1 — Fri, 27 Dec 2024 21:26:22 GMT

Hello ,

I have actually left sky on 15/11/2024 and I was told not to cancel my direct debit so I can receive the credit that was reflecting in my final bill. It's been 6 weeks now and My direct debit is still active but I haven't received any refund from sky. Can you please help me out or escalate this?

Re: Waiting for refund

caesarome — Fri, 27 Dec 2024 21:47:22 GMT

@Hafsa1 wrote:

Can you please help me out or escalate this?

@Hafsa1

We can but before we do can you confirm that you see a credit on your account as it is this that can be refunded.

Re: Waiting for refund

Hafsa1 — Fri, 27 Dec 2024 21:48:54 GMT

Yes I can see the credit on my account.

Re: Waiting for refund

caesarome — Fri, 27 Dec 2024 21:53:28 GMT

@Hafsa1

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Waiting for refund

Hafsa1 — Fri, 27 Dec 2024 21:54:57 GMT

Thankyou so much.

Re: Waiting for refund

Mr+Flibbles+86 — Sat, 28 Dec 2024 10:30:51 GMT

Thanks for escalating this. We’ve sent an invite to chat.