Misinformation, credits and different dates on contracts

AS99 — Fri, 27 Dec 2024 21:09:51 GMT

I am a 17+ year VIP customer and renegotiated my contract in early October. Unfortunately, it has taken 10 weeks to get the new Sky Max Hub working throughout the house (long and thin) with several engineer visits. One visit was delayed and I received a compensation credit. I was also offered a credit for one non-UK agent providing misinformation (time wasted), and credit for non delivery of the full wi-fi service but both these have not appeared on my account - is this normal or should I chase as it's been 3-4 weeks ?

Also an in contract discount on one element of my contract was removed unexpectedly after 4 weeks, rather than continuing for 2 years. I spoke to Sky today about this and the non-uk agent agreed to apply the discount to match the original contract length (ie. Early October 2026). Unfortunately the Sky confirmation email states my discount runs till 27 December 2026, so I have mixed contract and discount end dates !

Is there any easy way I can contact Sky to get this resolved ? Are there any tips or ways I can ensure I speak to a UK based agent too please ?

All thoughts and suggestions gratefully accepted.... Thanks

Re: Misinformation, credits and different dates on contracts

caesarome — Fri, 27 Dec 2024 21:36:16 GMT

You might want to register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

There is nothing you can do to ensure you speak to a UK caller handler as the call is routed to the next available person no matter where they are.

topic Misinformation, credits and different dates on contracts in Account & Billing

Misinformation, credits and different dates on contracts

Re: Misinformation, credits and different dates on contracts