topic Re: Credit in Account & Billing

Credit

Shannonx2 — Fri, 27 Dec 2024 08:54:14 GMT

Hi I've cancelled my broadband like a month ago, paid all bills for sky and now it's saying I have credit on my account but I haven't been refunded and it can't go towards paying other bills as they are all paid for, any idea how I get the refund? Thanks

Re: Credit

Daniel0210 — Fri, 27 Dec 2024 09:42:28 GMT

@Shannonx2
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Credit

Shannonx2 — Fri, 27 Dec 2024 10:49:01 GMT

Yes if you can help that would be good, i got connected on the 12th of November so it's around about 6 weeks now

Re: Credit

Daniel0210 — Fri, 27 Dec 2024 12:42:41 GMT

@Shannonx2
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit

Tom-W19 — Fri, 27 Dec 2024 12:51:10 GMT

Thanks for escalating. We've sent an invite to @Shannonx2.