topic Re: Received email equipment not returned in Account & Billing

Received email equipment not returned

ArunRajan — Thu, 26 Dec 2024 08:44:54 GMT

Today I received email stating that I didn't return equipment.

I have followed your instructions and booked appointment wire anpost for collection.

ANPOST COLLECTION PERSONAL COLLECTED MY EQUIPMENT on 9th December 2024.

ArunRajan — Thu, 26 Dec 2024 08:50:48 GMT

As per anpost collection person he won't give receipt for sky collection. So don't have any receipt.

Mark39 — Thu, 26 Dec 2024 09:26:27 GMT

Does the online tracking confirm delivery to Sky?

ArunRajan — Thu, 26 Dec 2024 18:34:48 GMT

Anpost person told me that he came to collect for sky.

Mark39 — Thu, 26 Dec 2024 18:37:48 GMT

I don't think that makes any difference.

ArunRajan — Thu, 26 Dec 2024 23:14:05 GMT

I have return through anpost. I dont have your equipment. Sky arranged the carrier not me i haveno choice of chosing the carrier.

So charging me is unfair.

ArunRajan — Thu, 26 Dec 2024 23:18:51 GMT

Holding your equipment with out activating tv subscription makes no sense. I dont have your equipment. It was collected by your carrier.

Mark39 — Thu, 26 Dec 2024 23:22:26 GMT

As you can see, we're customers here, not Sky. Give Sky Ireland a call to follow it up.