topic Re: Cancellation - not being addressed in Account & Billing

Cancellation - not being addressed

Nitin2 — Thu, 26 Dec 2024 12:04:43 GMT

Hello

I cancelled my sky contract within cooling off period. They are still broadcasting the signal. I tried calling them. But they seem to be on holiday during festive season... they are not showing their opening hours on their website .. so unsure what I should do next. Any suggestions pls?

Re: Cancellation - not being addressed

daveNOS — Thu, 26 Dec 2024 12:08:14 GMT

@Nitin2 What date did you cancel as the notice period is 31 days and during that time the channels will remian accessable. If you do want to speak to Sky then i believe you can do so today via their social media accounts.

Re: Cancellation - not being addressed

caesarome — Thu, 26 Dec 2024 12:09:09 GMT

@Nitin2

Your signal would not be turned off straight away as 31 days notice is required so has it been 31 days yet ?

Re: Cancellation - not being addressed

Nitin2 — Thu, 26 Dec 2024 12:35:03 GMT

Hello Dave

Wishing you a very Merry Christmas..

Thank you for your reply.

i cancelled my Sky TV and broadband package end November . I got a messsge it will be cancelled by 24th Dec.. but it hasn't been cancelled.. both BB and TV are working and worried that they may say I am out of contract period ..

Re: Cancellation - not being addressed

Nitin2 — Thu, 26 Dec 2024 12:38:22 GMT

Hello Caesarome

Wishing you a very Merry Christmas.
Thank you for your prompt reply.

i tried calling them today but their office is closed for Christmas.. but just a little worried that they may say I am out of cooling off period.. and then charge me ..

Re: Cancellation - not being addressed

caesarome — Thu, 26 Dec 2024 12:58:28 GMT

While the phone lines are closed until tomorrow, Sky can be contacted today via social media if that helps.

Re: Cancellation - not being addressed

Nitin2 — Thu, 26 Dec 2024 15:49:18 GMT

Thank You.. I think it should be ok to wait u guess .. until tomorrow..

Re: Cancellation - not being addressed

Nitin2 — Sat, 28 Dec 2024 00:58:58 GMT

Hello Dave

thank you for your response... I shall call thrm

tomorrow and hopefully they will sort this out ..

have a lovely happy new year ..