topic Re: Discuss renewal options in Account & Billing

Discuss renewal options

TD1234 — Wed, 25 Dec 2024 20:25:38 GMT

What arecmy renewal options

Re: Discuss renewal options

Daniel0210 — Wed, 25 Dec 2024 20:31:17 GMT

The best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

edit: @TD1234 and your duplicate thread has been removed.

Re: Discuss renewal options

GD1 — Wed, 25 Dec 2024 20:26:58 GMT

@TD1234 You need to call Sky, the community of customers can't do any deals for you

Re: Discuss renewal options

TD1234 — Thu, 26 Dec 2024 12:11:06 GMT

it's difficult for me to speak and far easier to chat online. I just seem to go around in circles trying to find any chat option 😞 Thanks for your help though

Re: Discuss renewal options

Daniel0210 — Thu, 26 Dec 2024 12:12:00 GMT

@TD1234 wrote:

it's difficult for me to speak and far easier to chat online.

@TD1234

In that case it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these links:~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: Discuss renewal options

TD1234 — Thu, 26 Dec 2024 12:12:13 GMT

Thanks. I was trying any option available to get to chat to someone online as it's difficult for me to speak. thanks for replying though

Re: Discuss renewal options

caesarome — Thu, 26 Dec 2024 12:15:06 GMT

@TD1234

You might also be able to use social media ?

Re: Discuss renewal options

Doc5907 — Thu, 26 Dec 2024 14:06:48 GMT

@TD1234 wrote:
Thanks. I was trying any option available to get to chat to someone online as it's difficult for me to speak. thanks for replying though

@TD1234

If your not comfortable calling you can use Sky's messaging service to negotiate linked below. It shows as cancelling Sky but you can use this service to renegotiate your Sky TV package.

https://www.sky.com/help/articles/cancel-sky-tv

Scroll down to 'Still need a hand' and click on 'yes, I need help' which will bring up a message us option.

Not open today but possibly back tomorrow.

Re: Discuss renewal options

TD1234 — Thu, 26 Dec 2024 14:26:03 GMT

thanks. I think after all that, they are on holiday today. I will try at the weekend. Thanks for your help