topic Re: New contract in Account & Billing

New contract

Chelsie4 — Mon, 23 Dec 2024 19:32:03 GMT

Just signed up to Sky glass and been told to create a my sky account and sign my contract otherwise the TV won't be delivered.

I cannot sign into my sky - it doesn't recognise my postcode 🤷🏻‍♀️🤦🏻‍♀️

Re: New contract

caesarome — Mon, 23 Dec 2024 20:26:24 GMT

@Chelsie4 wrote:

I cannot sign into my sky - it doesn't recognise my postcode 🤷🏻‍♀️🤦🏻‍♀️

@Chelsie4

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: New contract

Lisa-P1987 — Tue, 24 Dec 2024 10:57:47 GMT

Thanks for escalating this. We’ve sent an invite to chat.
Please be aware, our Community chat closes at 6pm tonight and will re-open on 27th December at 8am.

Re: New contract

Chelsie4 — Tue, 24 Dec 2024 10:59:11 GMT

Hi Lisa,

thank you for your reply. I can confirm I have now managed to log in and agree the contract so all sorted.

Re: New contract

Lisa-P1987 — Tue, 24 Dec 2024 11:00:02 GMT

Fantastic, thanks for letting us know 🙂