topic Re: Return charge in Account & Billing

Return charge

KathRegan — Tue, 24 Dec 2024 09:36:18 GMT

Hello

l returned my sky wlfl equipment that was sent as lt was the same wlfl box l had already.

posted on 9.12.24

(removed)

currently says it is at a delivery hub

Moderator note: Removed personal/identifiable details

Re: Return charge

Daniel0210 — Tue, 24 Dec 2024 08:18:20 GMT

@KathRegan
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later (it may take longer over the Christmas & New Year period).

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return charge

Daniel0210 — Tue, 24 Dec 2024 08:21:23 GMT

@KathRegan

Now escalated.

Re: Return charge

Lisa-P1987 — Tue, 24 Dec 2024 09:18:33 GMT

Thanks for escalating this. We’ve sent @KathRegan an invite to chat.
Please be aware, our Community chat closes at 6pm tonight and will re-open on 27th December at 8am.

Re: Return charge

Addie15 — Fri, 27 Dec 2024 08:54:52 GMT

Update-We are closing this invite now but if you still need help, please let us know so we can re-escalate this for you. Thanks.