Changing subscription

Eglee — Mon, 23 Dec 2024 18:24:06 GMT

Hi,

I have a contract with sky for broadband and TV. My contract is coming to an end and I'd like to cancel this contract and only keep the broadband, but I can't find a way to do it without cancelling the contract all together and I can't get through to an assistant that isn't a robot to answer my question.

Re: Changing subscription

Daniel0210 — Mon, 23 Dec 2024 18:26:43 GMT

@Eglee
To cancel all your TV subscription, if you’re now out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

topic Re: Changing subscription in Account & Billing

Changing subscription

Re: Changing subscription