topic sky box in Account & Billing

sky box

Elaine85 — Mon, 23 Dec 2024 13:56:30 GMT

have you got my sky box back

Re: sky box

caesarome — Mon, 23 Dec 2024 13:58:02 GMT

We are customers here so you should be able to check this yourself if you still have the proof of posting receipt as it might have the tracking info allow you to check this online.

Re: sky box

Daniel0210 — Mon, 23 Dec 2024 13:58:05 GMT

@Elaine85
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

Sky will contact you if they claim it hasn't arrived at the Unipart warehouse. Hopefully you've kept your proof of posting.

Re: sky box

oldfella — Mon, 23 Dec 2024 13:59:01 GMT

@Elaine85 wrote:

have you got my ske box back

Hi @Elaine85

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding return of Q equipment you are unlikely to receive any response from Sky.

Main thing if you have made returns is that you keep proof of return indefinitely.