topic Re: Cancel sky cinema in Account & Billing

Cancel sky cinema

Anneduddy — Sat, 21 Dec 2024 12:42:32 GMT

Hello I need help with cancelling sky cinema

Re: Cancel sky cinema

Daniel0210 — Sat, 21 Dec 2024 12:46:19 GMT

@Anneduddy
To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

Re: Cancel sky cinema

LauraWyatt — Mon, 23 Dec 2024 13:25:55 GMT

Yes I took the free 4 weeks then wanted to sign up for £6 but your charging me £13 ?

Re: Cancel sky cinema

daveNOS — Mon, 23 Dec 2024 13:39:46 GMT

@LauraWyatt No one on the forum is charging you anything, we are just fellow customers. If you want to cancel the trial you will have to call Sky and give the required 31 day notice.

Re: Cancel sky cinema

SteveCK — Sat, 11 Jan 2025 22:52:47 GMT

Actually SPEAKING to someone at sky would be really great. I can't get past the automated system. It DID tell me it had cancelled sky cinema for me months ago. But no. I'm still being charged. Where do I go from here? Do I have to cancel sky completely to get their attention?

Re: Cancel sky cinema

caesarome — Sat, 11 Jan 2025 22:57:55 GMT

Have you tried using the messaging service when it is available:

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.