topic Re: Cannot cancel a subscription in Account & Billing

Cannot cancel a subscription

MHF555 — Mon, 23 Dec 2024 13:12:34 GMT

During a recent Disneyplus app failure I tried to reactivate my Sky subscription but ended up with 2, the one with adds and the one without. I want the subscription without adds but can't find how to cancel the one with adds.

Re: Cannot cancel a subscription

caesarome — Mon, 23 Dec 2024 13:15:10 GMT

@MHF555

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

Re: Cannot cancel a subscription

Sue185 — Sat, 22 Mar 2025 19:19:10 GMT

This does not work.

There is no way to cancel a subscription as far as I can see.