Billing

Kyle110 — Mon, 23 Dec 2024 09:49:18 GMT

Hello I recently payed £56 today as that was my bill I had to pay but I missed my direct debit, I payed £56 and it's saying it's in my balance for my next bill but I wanted to pay my previous bill £56 which I just payed for ? Can you just double check please I'm all up to date and my next payment should be 18th January ?

Re: Billing

SKY1992bf — Mon, 23 Dec 2024 09:59:49 GMT

@Kyle110 If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

topic Billing in Account & Billing

Billing

Re: Billing