topic Re: Charges in Account & Billing

Charges

Michelleprice — Mon, 23 Dec 2024 02:53:57 GMT

I'm wondering why iam being charged nearly double for my sky supply

Re: Charges

Daniel0210 — Mon, 23 Dec 2024 05:01:54 GMT

I've moved your post to the correct board. The Mail board is a board for customers with problems with their Sky email set up. It isn't a means to email Sky.

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Could your discounts have ended? Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

The best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Charges

caesarome — Mon, 23 Dec 2024 05:33:35 GMT

@Michelleprice

Are you new to Sky, if so your first few bills will be higher as the cover a longer period than the usual 4 weeks that you can read about here halfway down the page here:

https://www.sky.com/help/articles/understanding-my-bills

So have you checked your future bills to see what they show:

https://www.sky.com/manage/bill/future