topic Re: Returned SKY Equipment in Account & Billing

Returned SKY Equipment

Kevin45 — Wed, 07 Aug 2024 11:35:09 GMT

I returned my SKY W equipment on 24/07/2024 using the 48 hour supplied label.

I have proof of postage and am now receiving emails stating now (07/08/2024) saying I am going to be charged if the item are not received shortly.

Looking through some of the other posts this is not a isolated case. I would suggest that the problem is due to a lack of care or poor system issues at Unipart Logistics.

SKY are wasting their own time and that of customers who are complying with the procedures to return this equipment. They should ensure Unipart are doing the job SKY pay them to do and stop bothering customers who are in compliance.

Re: Returned SKY Equipment

caesarome — Wed, 07 Aug 2024 12:09:56 GMT

Would you like the messaging team at Sky to contact you via here to sort this out for you which should be pretty straight forward seeing as you have the proof of posting ?

Re: Returned SKY Equipment

Kevin45 — Wed, 07 Aug 2024 12:16:56 GMT

I have also sent an email to SKY Billing quoting the tracking number. So hopefully they will use that to confirm that the items have been returned.

Re: Returned SKY Equipment

Mark39 — Wed, 07 Aug 2024 12:18:08 GMT

@Kevin45 wrote:

I have also sent an email to SKY Billing quoting the tracking number. So hopefully they will use that to confirm that the items have been returned.

Sky don't use email as a general means of contact, so I suspect your email will go unaddressed.

Re: Returned SKY Equipment

Daniel0210 — Wed, 07 Aug 2024 12:19:13 GMT

@Kevin45

So you don't want contact from the Messaging Team?

Re: Returned SKY Equipment

Kevin45 — Wed, 07 Aug 2024 12:19:59 GMT

Thanks for that, but you aren't cheering me up. 😂

Re: Returned SKY Equipment

Kevin45 — Wed, 07 Aug 2024 12:21:06 GMT

Yes the messaging team contact would seem to be the way to go.

How does that work?

Re: Returned SKY Equipment

Daniel0210 — Wed, 07 Aug 2024 12:22:37 GMT

@Kevin45

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned SKY Equipment

Kevin45 — Wed, 07 Aug 2024 12:24:39 GMT

Thanks for that.

The tracking number clearly shows that the package was delivered to Unipart Logistics.

Re: Returned SKY Equipment

Mr+Flibbles+86 — Wed, 07 Aug 2024 12:25:20 GMT

Thanks for escalating this. We’ve sent an invite to @Kevin45 to chat.

Re: Returned SKY Equipment

caesarome — Wed, 07 Aug 2024 12:26:50 GMT

@Kevin45

Noe you should see a chat bubble at the bottom of this page so type in it to start the conversation.

Re: Returned SKY Equipment

Fbezza — Sun, 22 Dec 2024 20:35:43 GMT

I am having the same issue, sent back in good time now being chased. How do I get this resolved? Thanks

Re: Returned SKY Equipment

Daniel0210 — Sun, 22 Dec 2024 20:37:09 GMT

@Fbezza
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Returned SKY Equipment

Fbezza — Sun, 22 Dec 2024 20:46:33 GMT

Yes I've got the proof of posting. It was sent 13th Dec but receiving texts and emails to chase or threatening a fine.

Re: Returned SKY Equipment

Daniel0210 — Sun, 22 Dec 2024 20:50:10 GMT

@Fbezza
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow (it may take longer over the Christmas & New Year period).

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned SKY Equipment

Lisa-P1987 — Mon, 23 Dec 2024 11:24:53 GMT

Thanks for escalating this. We’ve sent Fbezza an invite to chat.

Re: Returned SKY Equipment

alexmatheson93 — Fri, 04 Apr 2025 11:23:39 GMT

HI, I have also been chased to return equipment which i can asee has already been delivered and have proof of postage for. Please could i speak to someone from sky?

Thanks

Alex

Re: Returned SKY Equipment

Daniel0210 — Fri, 04 Apr 2025 11:29:27 GMT

@alexmatheson93
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned SKY Equipment

SKY1992bf — Fri, 04 Apr 2025 11:29:33 GMT

@alexmatheson93 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Returned SKY Equipment

Addie15 — Fri, 04 Apr 2025 12:06:09 GMT

HI there! Thank you for escalating this. We have sent an invite to @alexmatheson93.