topic Re: Billing in Account & Billing

Billing

JZM — Sat, 21 Dec 2024 06:04:39 GMT

I set up a direct debit for both sky tv and broadband but I have only had one debit set up with my bank. I phoned customer services and they say I only get one direct debit.

I don't think this is true from what I read

Also the sky app says they don't have any payment details for me and has done for about 2 months now.

any ideas?

Re: Billing

Mark39 — Sat, 21 Dec 2024 08:32:21 GMT

Which Sky TV system do you have? Sky Q? Or Sky Stream/Glass?

Re: Billing

JZM — Sat, 21 Dec 2024 08:38:17 GMT

Sky Stream and Sky Broadband

Re: Billing

Mark39 — Sat, 21 Dec 2024 08:45:20 GMT

I agree with you - to my knowledge you should have separate accounts for Stream and Broadband and two direct debits.

Re: Billing

JZM — Sat, 21 Dec 2024 08:54:50 GMT

Not sure how I sort this out as Sky don't really help with it. I've had one set up but not the other but they seem to think it's all fine but I guarantee you it's not

Re: Billing

caesarome — Sat, 21 Dec 2024 09:24:56 GMT

@JZM

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Billing

JZM — Sat, 21 Dec 2024 16:13:35 GMT

I still haven't heard anything

Re: Billing

Tom-W19 — Sun, 22 Dec 2024 13:54:56 GMT

Thanks for escalating. We've sent an invite to @JZM.