topic Re: Add Wife to account in Account & Billing

Add Wife to account

Lombok97 — Sun, 22 Dec 2024 13:22:17 GMT

Hi,

I am looking to add my wife to the account so that she can talk to sky on the telephone etc to get help. How do I do this. I see stuff about additional users etc but not very clear.

Cheers

Re: Add Wife to account

Daniel0210 — Sun, 22 Dec 2024 13:25:42 GMT

@Lombok97

As long as she knows your telephone password in order to pas the security checks she can speak to Sky. The only thing she can't do is cancel all or part of your subscription.

Re: Add Wife to account

caesarome — Sun, 22 Dec 2024 13:27:32 GMT

If your wife knows the telephone password then she can do most things bar cancelling as the account holder is the only person that can do this.

Re: Add Wife to account

SKY1992bf — Sun, 22 Dec 2024 13:27:50 GMT

@Lombok97 You can't add her at all, if you haven't already you need to call sky and setup a telephone access password

then give this password to your wife when she calls sky she will be asked for it and will allow to do most things except cancel as only you can do that has the account holder

Re: Add Wife to account

Lombok97 — Sun, 22 Dec 2024 13:32:51 GMT

Okay thanks, is there a good phone number to get this done quickly?

Re: Add Wife to account

Daniel0210 — Sun, 22 Dec 2024 13:33:32 GMT

@Lombok97
From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Add Wife to account

SKY1992bf — Sun, 22 Dec 2024 13:34:29 GMT

@Lombok97 wrote:
Okay thanks, is there a good phone number to get this done quickly?

@Lombok97 No you have to navigate the usual automated system on the standard customer service number

Re: Add Wife to account

Lombok97 — Sun, 22 Dec 2024 14:17:01 GMT

Okay all sorted. Thanks for your help