topic Re: Refer a friend in Account & Billing

Refer a friend

Lisa489 — Sun, 22 Dec 2024 10:12:23 GMT

I received a email on the 15th to say my voucher was ready so we both click to receive our vouchers and did everything was asked to do said we would get a email with our vouchers it's now the 22 nd and still no vouchers called and no help there absolutely shocking service on the call they didn't have a clue

Re: Refer a friend

caesarome — Sun, 22 Dec 2024 10:15:16 GMT

@Lisa489

There is an ongoung fault with these at present that is being investigated, there is no timescale for a fix at present.

Re: Refer a friend

Lisa489 — Sun, 22 Dec 2024 12:48:57 GMT

This happened to me a while ago when I referred a friend and I am still waiting for that 1 also to me seems abit strange

Re: Refer a friend

Lisa489 — Sun, 22 Dec 2024 12:51:08 GMT

And when I say a while ago I mean years and even though I have mentioned it a few times the person on the other end didn't know what to do so never got to bottom of it so I gave up guy promised it wouldn't happen again and we would have it before Xmas and long behold problems again

Re: Refer a friend

Lisa489 — Sun, 22 Dec 2024 12:52:10 GMT

@caesarome

Re: Refer a friend

Dianne1 — Tue, 24 Dec 2024 13:37:14 GMT

Yea I got an email saying accept your voucher and still have not got it.

Re: Refer a friend

Jamespir — Tue, 24 Dec 2024 16:41:32 GMT

Yes me too

Re: Refer a friend

Dianne1 — Tue, 24 Dec 2024 16:44:18 GMT

Really bad service too tht live chat is rubbish too to try and talk to customer service agent

Re: Refer a friend

caesarome — Tue, 24 Dec 2024 16:49:23 GMT

As explained above @Dianne1 , there is an ongoing fault with these at present hence the delay.

Re: Refer a friend

autoimage — Tue, 24 Dec 2024 16:55:34 GMT

Same - no voucher . Very poor ....

Re: Refer a friend

bobbrns — Fri, 27 Dec 2024 20:59:27 GMT

It's all very well saying "There is an ongoung fault with these at present that is being investigated, there is no timescale for a fix at present." but many of us are waiting !! Very poor service, at the very least we should receive an email saying the voucher is in transit and will be honoured in the future!!