topic Re: Late payment do i get 10 days to pay it in Account & Billing

Late payment do i get 10 days to pay it

Leanne+Doran — Sun, 22 Dec 2024 06:46:57 GMT

About late payment

Re: Late payment do i get 10 days to pay it

Daniel0210 — Sun, 22 Dec 2024 07:26:42 GMT

@Leanne+Doran
The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Late payment do i get 10 days to pay it

Leanne+Doran — Sun, 22 Dec 2024 11:05:39 GMT

What date can I expect it to go out off my account, it was due on 22nd December that's today

Re: Late payment do i get 10 days to pay it

Doc5907 — Sun, 22 Dec 2024 11:11:59 GMT

@Leanne+Doran wrote:
What date can I expect it to go out off my account, it was due on 22nd December that's today

@Leanne+Doran I would imagine it'll be most likely on 2nd January.

Re: Late payment do i get 10 days to pay it

daveNOS — Sun, 22 Dec 2024 11:12:46 GMT

@Leanne+Doran If the payment is due on the 22nd and fails then it will be attempted 10 calendar days later, so that would be the 31st of December.

Re: Late payment do i get 10 days to pay it

Leanne+Doran — Sun, 22 Dec 2024 11:15:48 GMT

Thank you