topic Re: How to get a refund after moving broadband. in Account & Billing

How to get a refund after moving broadband.

VF12 — Sat, 21 Dec 2024 14:14:42 GMT

Hello all,

I transfered my internet to a full fibre service provided by another company, however my Sky account is in credit to the tune of £54.57.

I have tried the chat bubble, but that takes you round in circles, and i can't find a link to an email address.

Does anyone have a llink to helpp me claim this money back?

Thanks

Re: How to get a refund after moving broadband.

Daniel0210 — Sat, 21 Dec 2024 14:15:30 GMT

@VF12
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: How to get a refund after moving broadband.

VF12 — Sat, 21 Dec 2024 15:25:16 GMT

Hi,

Thanks for reply.

Its says Credit £54.57 so defo a credit due.

If we can look at getting the matter started that would be great.

Regards

Re: How to get a refund after moving broadband.

Daniel0210 — Sat, 21 Dec 2024 15:40:57 GMT

@VF12
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: How to get a refund after moving broadband.

Tom-W19 — Sun, 22 Dec 2024 11:08:34 GMT

Thanks for escalating. We've sent an invite to @VF12.

Re: How to get a refund after moving broadband.

AlexJBrooker — Tue, 06 May 2025 12:38:24 GMT

Hi, I'm having the same issue as the original poster, my sky account is in credit, and it has been over 6 weeks since my disconnection, please can I request a repayment of my outstanding credit.

Thanks,

Re: How to get a refund after moving broadband.

Daniel0210 — Tue, 06 May 2025 12:48:30 GMT

@AlexJBrooker

Is your payment method still active?

Re: How to get a refund after moving broadband.

AlexJBrooker — Tue, 06 May 2025 12:57:24 GMT

@Daniel0210 yes it is

Re: How to get a refund after moving broadband.

Daniel0210 — Tue, 06 May 2025 13:08:16 GMT

@AlexJBrooker
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: How to get a refund after moving broadband.

Tom-W19 — Tue, 06 May 2025 13:25:44 GMT

Thanks for escalating. We've sent an invite to @AlexJBrooker.

Re: How to get a refund after moving broadband.

Emmaa3 — Fri, 30 May 2025 07:04:23 GMT

I also have the same issue as original poster, my payment method is still active but not received refund. How can I recover this please?

Re: How to get a refund after moving broadband.

Daniel0210 — Fri, 30 May 2025 07:07:06 GMT

@Emmaa3
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account.

Re: How to get a refund after moving broadband.

Emmaa3 — Fri, 30 May 2025 07:19:28 GMT

Yes please as it has been 6 weeks since my contract ended.

Thanks

Re: How to get a refund after moving broadband.

Daniel0210 — Fri, 30 May 2025 07:21:11 GMT

@Emmaa3
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: How to get a refund after moving broadband.

Lisa-P1987 — Fri, 30 May 2025 07:23:19 GMT

Thanks for escalating this. We’ve sent Emmaa3 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: How to get a refund after moving broadband.

sweetkat44 — Sat, 07 Jun 2025 09:50:43 GMT

I have the same issue, with a £57.90 credit in my account. Please help me get my refund! Thanks!

Re: How to get a refund after moving broadband.

Daniel0210 — Sat, 07 Jun 2025 09:54:01 GMT

@sweetkat44

The same as other posts on this thread…

Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: How to get a refund after moving broadband.

sweetkat44 — Sat, 07 Jun 2025 10:19:27 GMT

Hi @Daniel0210,

Thank you for getting back to me, yes the payment method is still active.

Re: How to get a refund after moving broadband.

Daniel0210 — Sat, 07 Jun 2025 10:27:21 GMT

@sweetkat44

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: How to get a refund after moving broadband.

Addie15 — Sat, 07 Jun 2025 10:27:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to @sweetkat44.