https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859251#M240173 Sky have said that they are arranging for my hub to be collected because I haven't activated it yet and that I might have to pay for the equipment. I had no idea that there was a time limit on activating it and don't want to cancel my account Sat, 21 Dec 2024 17:56:09 GMT Joannebaker 2024-12-21T17:56:09Z https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859239#M240171 I haven't activated my sky Hun yet and now sly are saying they are going to collect my hub Sat, 21 Dec 2024 17:23:52 GMT https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859239#M240171 Joannebaker 2024-12-21T17:23:52Z https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859245#M240172 <P>Can you give us the whole story, by way of background?</P> Sat, 21 Dec 2024 17:48:08 GMT https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859245#M240172 Mark39 2024-12-21T17:48:08Z https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859251#M240173 Sky have said that they are arranging for my hub to be collected because I haven't activated it yet and that I might have to pay for the equipment. I had no idea that there was a time limit on activating it and don't want to cancel my account Sat, 21 Dec 2024 17:56:09 GMT https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859251#M240173 Joannebaker 2024-12-21T17:56:09Z https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859338#M240183 <P>Sorry but your post still isn't very clear, you don't activate broadband as that is done for you automatically so if you don't connect you hub up it doesn't matter as you are still paying for the service.</P> <P>&nbsp;</P> <P>Have you been sent a new hub and you haven't returned the old one ?</P> Sat, 21 Dec 2024 19:18:53 GMT https://helpforum.sky.com/t5/Account-Billing/Activation-date-missed/m-p/4859338#M240183 caesarome 2024-12-21T19:18:53Z