topic Billing payment in Account & Billing

Billing payment

Peter216 — Fri, 20 Dec 2024 16:39:44 GMT

Why is so hard to speak to a human rep. For Sky by phone , a hate the virtual answers that do nothing to help.

Over billing

Peter216 — Fri, 20 Dec 2024 16:35:58 GMT

Internet not connected for months , up to last week . Why Sky has bin billing me for last 3 months when not connected . Who can help for credit

Re: Billing payment

Mark39 — Fri, 20 Dec 2024 16:41:26 GMT

Can the forum help, or advise you?

Re: Billing payment

Daniel0210 — Fri, 20 Dec 2024 16:44:08 GMT

@Peter216

When calling Sky (like a lot of large companies these days) the start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Are your services restricted due to a payment being missed? If so you won't get through at all.

Re: Billing payment

Daniel0210 — Fri, 20 Dec 2024 16:50:39 GMT

@Peter216

I've merged your other thread which provides a bit more information. No need for two threads.