topic Re: Lste payment in Account & Billing

Lste payment

Uzzi1 — Fri, 20 Dec 2024 16:23:50 GMT

Hi,

due to moving and new job ill be getting paid on the 27th. Now thats in a weeks time i can make a small payment if 10-15. If it is possible great if not then i rather wait till then and save that till then. As i had to chnage from virgin media as they dont operate in the area they had this in place to atkeast pay 20% of rhe bill.

Re: Lste payment

Daniel0210 — Fri, 20 Dec 2024 16:25:12 GMT

@Uzzi1

Your post is a little unclear but here is the information on the billing process.

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Lste payment

Uzzi1 — Fri, 20 Dec 2024 16:31:05 GMT

So if I give them a promise date that I can pay in the 27th next week how will that work. As I'm new and wasn't aware of it as I had a bill for 26th December just to realise that tv and Wi-Fi are 2 sweperate bills. So how will I be able to extend it ?

Re: Lste payment

Daniel0210 — Fri, 20 Dec 2024 16:35:45 GMT

@Uzzi1

You can't extend it and as per my original post, Sky do not accept promises to pay on/by a certain date.

Re: Lste payment

PandJ2020 — Fri, 20 Dec 2024 16:36:23 GMT

@Uzzi1 wrote:
So if I give them a promise date that I can pay in the 27th next week how will that work. As I'm new and wasn't aware of it as I had a bill for 26th December just to realise that tv and Wi-Fi are 2 sweperate bills. So how will I be able to extend it ?

Sky don't do 'promises to pay' as detailed above. You can't 'extend it'.