topic Scheduled payment not received in Account & Billing

Scheduled payment not received

Ht17 — Fri, 20 Dec 2024 05:46:04 GMT

I paid my bill by card on the 11th of December but on my bill page In the app it's saying my scheduled payment was not received and they will attempt payment again in coming days. My online bank statement shows the money left my account. I just don't want the money to be taken again when I've already paid.

Re: Scheduled payment not received

Daniel0210 — Fri, 20 Dec 2024 05:55:05 GMT

@Ht17
If you have a continuous payment method set up you should never need to make a manual payment. You will probably find the unnecessary manual payment will show as a credit on your Sky account as it was made too close to your normal payment date.. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

Sky will still attempt to take the payment by either direct debit or continuous card payment.

Re: Scheduled payment not received

caesarome — Fri, 20 Dec 2024 05:56:07 GMT

@Ht17

If you have a monthly payment method setup on your account then you do not need to make a manual payment as you did back on the 11th of December so do you see a credit on your account for the same amount ?

The message "scheduled payment was not received" might refer to a direct debit if you have this set up on your account because should Sky not be able to take it the first time they will always try again 10 days later.